Terms of Service

These Terms of Service govern your use of the website located at https://grub24.co.uk/ and any related services provided by Grub24.

By accessing https://grub24.co.uk/, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Grub24.

We, Grub24, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 25 April 2022.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

  1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
  2. remove any copyright or other proprietary notations from any materials and software on this website;
  3. transfer the materials to another person or “mirror” the materials on any other server;
  4. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Grub24 provides;
  5. use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
  6. use this website or its associated services in violation of any applicable laws or regulations;
  7. use this website in conjunction with sending unauthorised advertising or spam;
  8. harvest, collect or gather user data without the user’s consent; or
  9. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Pricing and Payment

  • The prices quoted on the portal include VAT (value added tax). Any administration, service or delivery charge will be added to the total amount due where applicable. You will be quoted the full price before you make any payment.
  • remove any copyright or other proprietary notations from any materials and software on this
  • As we have many Takeaways on our Portal there are times where some menus have the incorrect price. If this problem occurs and the price of what you ordered is higher then we will contact you before we process your order. Please note in the event of this happening neither Grub24 or the Takeaway is under obligation to ensure that you are provided with the Order at the lower price or to compensate you regarding the incorrect price.
  • Payment for our Service must be made by using a valid Credit or Debit Card through our Portal.
  • If you chose to collect your Order, the Takeaway may ask you to show the Card you used, to pay with, to see if the card corresponds with the receipt data.
  • Our partner takeaway and restaurants will have promotional offers and discounts through our portal. You can check them when you visit their menu online. All offers are at the discretion of our partner restaurant and takeaways. Unless the offer specifies a certain period for which an offer will be available, it may be removed at any time. Orders that have been placed before offer’s withdrawal are an exempt.
  • Due to standard banking procedures once you have used our Service and your payment has been authorised, your bank will ‘ring-fence’ the full amount of your Order. If your Order is rejected by the Takeaway or Cancelled, your bank will not transfer the funds to us. They will release it back to your account. However, please note this can take between 3-5 working days. You must agree that neither Grub24 nor the Takeaway is liable to you regarding this delay.
  • Intellectual Property

    The intellectual property in the materials contained in this website are owned by or licensed to Grub24 and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

    This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Grub24 at any time.

    Customer Service

    1. We put great importance on the Customer Service we provide and the Customer Service team at the Grub24 will try their best to help you, regarding any issues you may have while using our Service. You can contact our Customer Service team by selecting ‘Contact Us’ or ‘Help’ on our Portal.
    2. If for any reason your Order is taking longer than expected or you have any other issues regarding your Order you can call our Customer Service team and they will aim to resolve and follow it up for you.
    3. If you are unhappy regarding the quality of the food or the Service provided by the Takeaway and you would like to ask for a refund or any other compensation, then please contact the Takeaway directly as they will have their own complaints procedures. If the Takeaway does not handle your complaint, you can contact Grub24 Customer Service team within 72 hours of placing your order. Our Customer Service Team will contact the Takeaway and request compensation on your behalf. Please remember that in legal terms the contract for the Supply and Purchase of Food is between you and the Takeaway. We do not control the Service they provide and are not liable for providing any compensation to you on behalf of the Takeaway.
    4. If our Service or the quality of the food you have received is not up to your standards, please provide feedback on the reviews section of the Portal. This plays an important part in our Quality Control process.

    User-Generated Content

    You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content but we do require a license from you in order to use it.

    You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content but we do require a license from you in order to use it.

    When you use our website or its associated services to post, upload, share or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

    The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

    You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.


    Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Grub24 makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

    In no event shall Grub24 or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Grub24 or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

    The Takeaways who work with us provide us with their menus which we will display for them on our Portal. If this information does include allergy or dietary information we will provide it. However sometimes they do not meet such a requirement. If you or someone who you will be sharing food with has a food allergies, intolerance or any other requirement we firmly advise that you contact the Takeaway directly and let them know. Please make sure you call the Takeaway. As leaving a note in your order is not always sufficient.

    In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

    The legal contract for the Supply and Purchase of food is between you and the Takeaway you choose. We cannot control the actions of the Takeaways. Please note that we don’t make any claims that the food you receive from the Takeaways will be of satisfactory quality for you. We are simply a direct line between locals and their nearby takeaways.

    The delivery time we estimate at the start is provided by the Takeaways. Please note that they are just estimates. Neither Grub24 nor the Takeaway can guarantee that the Order will be delivered/ready for collection in the estimated time.

    Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

    The above-mentioned waivers do not in any means affect your statutory rights against any Takeaway.

    Accuracy of Materials

    The materials appearing on our website are not comprehensive and are for general information purposes only. Grub24 does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

    Please note that the images provided on The Portal are to be taken as a design feature and they are not necessary an image of the food that is produced by that specific Takeaway.

    Reviews Policy

    The Reviews you submit through the portal must not contain any offensive language, promote violence or illegal activity.

    We reserve the right to remove or edit a Review however we will not do so unless it is required by law meaning if it exposes us or any third parties to harm or liability.

    The Reviews that are left on our Portal for a specific Takeaway are not to be taken as advice from Grub24. They are for information purposes only and reflect the opinions of the customer who have used our Portal to order food from that Takeaway. Any opinion or advice belong to the person reviewing. We are not liable to any person for any Reviews whatsoever.

    Please note that we are obliged by law to co-operate with any legitimate authority which requests to know the identity or location of anyone who has posted a Review on our Portal. We are not liable regarding such disclosure.


    Grub24 has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Grub24 of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

    Right to Terminate

    We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.


    Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

    Governing Law

    These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom . You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.