Grub24 help


The Most Common Questions


If you have a food-related allergy that could harm your health, please contact the restaurant before making the order. You can find the restaurant’s contact information from the restaurant’s info page. This way you can be sure that the restaurant knows about your allergy and can prepare the food according to your needs. You will also be notified if the restaurant isn’t able to prepare the dish and inform you of other options better suited to your dietary restrictions. Grub24 is a platform that lists the descriptions of the dishes with information provided by the restaurants. The restaurants themselves are the best resources for answering questions about the exact ingredients used in their food and how they prepare their dishes.We are always here to help you to get in touch with the restaurant. You can contact us through the in-app chat.

Delivery takes too long?

Common reasons for delayed deliveries are rush in the restaurant or rush with Grub24 delivery. We automatically adjust our time estimates based on actual times.



My order was rejected but you're still keeping my money?

We have made a "credit charge" from your account which does not mean that the money is gone – it unfortunately means that until your bank releases the charge, you're not able to use it. The duration of the charge depends on your bank, Grub24 tells them to release it immediately.

Did you charge something from my card when I added it?

It's a £1,00 credit charge we use to determine whether your card works or not. It's released immediately, which means you do not lose any money with this operation.